From what I am seeing, looks like a majority of the poor reviews are from folks who either A.) have no idea how automotive shops work and were upset that they weren’t the number one priority. Or B.) people who brought their own parts and were upset with labor. Typical entitled Charleston. I will say that I have personally brought at least 10 different vehicles here and every one of them was repaired on time and if they were running behind, they let me know. I would make one recommendation. I wouldn’t allow customers to bring their own parts (unless they’re a vendor/business). Now, bringing your own oil and filter is one thing, but if they're bringing control arms and bushings we all now they won’t be warrantable and of course they want the cheapest labor rate possible. If it were my business I wouldn’t do any more of those tickets. lol There are plenty of folks who are happy to allow shops to provide the parts and warranty it. I don’t think you’d lose any business but you’d definitely eliminate plenty of headaches.