SKYE B, Office Mgr & assistant do whatever is necessary to get a car back on the road as quickly as possible, even when I said no rush, they were right on it. There is so much activity going on for two people in the front office, welcoming a new customer, answering the never ending phone calls and researching parts with the customer's wallet or pocketbook in mind. The techs works wonders in auto knowledge that makes the front office looks good.