Honest-1 exemplifies exceptional customer service, exceeding expectations with superior workmanship and fair pricing. Last week, the day began well until a low tire warning illuminated. Conveniently located nearby, I stopped at Gerald's Tire, only to be instructed by an employee, before I could even speak, to remain in my vehicle due to their high volume of work. I was given the option of waiting approximately 30 minutes or returning later. Displeased by the lack of courtesy, I departed. Recalling a friend's positive experience at Honest-1 Auto on Glenn McConnell Parkway, I decided to try them. Upon arrival, the shop appeared fully occupied, but I entered anyway. The receptionist, whose name was Erin, went above and beyond to reassure me that I would be taken care of quickly. Her service was exceptional, and I appreciate her proactive follow-up. She prioritized my needs, demonstrating a customer-centric approach that extended beyond the simple task of inflating my tires. Furthermore, her insightful suggestion regarding the need for new tires showcased her commitment to comprehensive customer care. I found Charleston lacked shops that prioritized customer service, including dealerships. I am immensely pleased to have found Honest-1, a reliable source for high-quality repairs at fair prices, even for minor tasks.This is the first time a customer service representative has taken the time to thoroughly explain matters without making me feel rushed, and I was not pressured into purchasing additional services. Thank you to Erin and to Honest-1, I am a customer for life.