I had a problem with my window, was given a free diagnosis and they mistakenly figured it was the regulator. The part was ordered and when they went to install it they realized the only problem was a loose screw. Not only where they HONEST because they didn't go ahead and fix it anyway, and have me be none the wiser. But, they refused to even charge me for this simple fix. This is the polar opposite of what a dealer did to me once, who wasted an hour putting something on wrong, and then charged me for it against my objections. Aside from the great service, their waiting area is the best I have seen. Nice lounge with TV, IPad's and refreshments. I would recommend them to anyone and will be returning should I stay in the area.